
During the three days I spent at the plant in Barcelona, I noticed a few things that I really liked: The plant is family owned and in the office, the owner of the company - Bernardo - and his brother work right alongside the rest of the staff, right in the same big open office space. He doesn't have some fancy office space cut off from the rest of the staff. He is not the kind of guy who shows up once a year for the Christmas party. (Admittedly, he does have a nicer car than anyone else, but hey, I guess there are some perks to being the boss). This means decisions get made quickly, and also that there is an atmosphere of open communication.
Second, during a tour of the binding portion of the plant I noticed that at every station someone was pulling books off the line and really looking at them: shaking them, peering into and around them, flipping pages. There wasn't just some guy at the end of the line checking books - everyone was checking the quality of what their particular operation was producing. Later Bernardo told me that each time a customer comes to them with a new and higher quality requirement they adopt this procedure for the entire plant, for all their titles. And I don't think this was just hype, I saw it in action.


I'll be up tomorrow morning at 4:30 am, in order to get to the airport in time for my flight to London. Painful.
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